About Tech Mahindra - Tech Mahindra is an Indian multinational company that provides information technology (IT) and business process outsourcing (BPO) services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Name of Organization - Tech Mahindra
Total Vacancy - 01
Post name - Associate TIM Engineer
Total Experience - 3 to 15 Years
Job Location - CHANDIGARH (India)
Educational Qualification
A Bachelor’s or Higher Degree is the minimum entry required for the position
Roles & Responsibilities -
- Serve as the first point of contact for customers seeking technical assistance over the phone/email/chat.
- Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Desired Skills -
- Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows Operating System related issues.
- Basic Knowledge of Networking, VPN, DNS, DHCP, TCP/IP and Antivirus related troubleshooting.
- Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation.
- Excellent listening skills.
- Knowledge of MS Office.
- Exposure on remote management tools and workflow.
- Ability to logically and effectively priorities, schedule work and execute tasks in a high pressure environment.
- Extremely motivated team player with solid time management skills.
- Ability to meet deadlines and work well under pressure.
- Should also be flexible to work 24*7.
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IMPORTANT DATES
- Starting Date of Online - 16/07/2021
- Last date apply online - 15/08/2021
IMPORTANT LINKS
- Notification & Apply link - Click Here
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