About Us
- Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades.
- Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite.
Name Of Organization
- Zycus
Name Of Post
- Technical Support Executive - (Engineering Fresher)
Location
- Mumbai, Maharashtra, India
Experience
- Zycus is looking for Engineering Graduates in Computer Science, IT or Electronics with 0-1 years experience to join us as Product Technical Analyst.
As a Technical Support Executive at Zycus, What will Do You in Company.
- Be part of a 24/7 support team supporting Zycus's Source-to-Pay procurement suite
- Be the first point of Contact for Customers having queries/ issues related to Zycus products
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
_____________________________________
✔️Also check - BlackRock Recruitment 2021 Associate Software Engineer
✔️Also check - Wipro Recruitment 2021 | Apply Online now
_____________________________________
Educational Qualification
- Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics
- Experience Level: 0-1 years
- Strong written and verbal communication skills.
- Willingness to work in Shifts
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to multitask, learn, execute and excel
- Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage
